Missing Packages & Claims Policy

If your package is missing or has not arrived, please notify us immediately. We follow the procedures set by USPS/UPS for all lost package claims. Refunds or replacements will not be issued until the claims process has been completed, which cannot be started before 30 days after shipment. During this period, we will work with the carrier to resolve the issue and provide updates as necessary.

Please note:

• Refunds or replacements will only be processed once the carrier's investigation has concluded and the claim has been approved.
• We are unable to offer refunds or replacements prior to the completion of this process.

Thank you for your understanding and patience as we work through these processes.