We want you to be satisfied with your purchase. If you’re not, you may request a return within 14 days of receiving your order.
Items must be requested within 14 days of delivery
Items must be returned within 7 working days of return approval
Items must be in original, resellable condition
Tried on with underwear
Unworn, unwashed, and unused
Free from makeup, fake tan, deodorant marks, or damage
Returned with all original packaging (including boxes, tags, and accessories)
We reserve the right to refuse returns that do not meet these conditions.
Grip aids
Socks
Books
Body stockings
Tights
Pasties
Original packaging is considered part of the product and must be returned in a resellable condition.
For items such as footwear:
Shoe boxes must be placed inside outer packaging
Items returned with damaged packaging may be subject to a deduction or refusal
To start a return, please submit your request via our Returns Portal.
Once your return is approved:
Items must be posted within 7 working days
Returns must be sent to our designated warehouse address
We do not accept returns sent via parcel locker services (e.g. InPost or similar services).
During the return process, you will be able to choose between a refund to your original payment method or store credit (with bonus value, where applicable).
Customers are responsible for return shipping costs.
Return shipping labels are available to purchase through our Returns Portal. If you arrange your own return, we recommend using a tracked service, as you remain responsible for the item until it is received by our warehouse.
We are not liable for items lost or delayed during return transit.
All returned items are inspected upon receipt.
Refunds will only be issued if items meet our return conditions. Where items do not meet these conditions, we may:
Refuse the return
Apply a deduction to the refund (e.g. cleaning or handling fee)
Issue a partial refund to reflect reduced resale value
Return the item to you (additional shipping charges may apply)
Items returned with marks or dirt that require additional handling before resale may be subject to a £3 cleaning/handling deduction.
To help cover additional handling and processing costs, exceptionally large or high-value returns may be subject to a processing fee of up to 5% of the refunded amount, where permitted by law.
If we contact you regarding a rejected return and do not receive a reply within 14 days, we will dispose of the item on your behalf. Please note that if you contact us after this period, we will no longer be able to return the item to you.
Once your return has been inspected and approved, you may receive:
Refund to Original Payment Method
Refunded to your original payment method
Processed within 7 working days after inspection (this may take up to 14 working days during peak or busy periods)
No additional bonus applied
Store Credit (Optional – with Bonus)
Receive your refund as store credit
Includes an additional 5–10% bonus value
Issued once your return is approved
Store credit consists of:
Original refund value
Promotional bonus amount
Store credit:
Expires after 12 months
Can be used on any future purchase
Is non-transferable
Cannot be exchanged for cash
Store credit is entirely optional. You may choose a refund to your original payment method instead.
Once your return is received, please allow up to 7 working days for inspection and processing. This may take up to 14 working days during peak or holiday periods. You will receive email confirmation once your return has been completed.
We do not offer direct exchanges.
If you wish to change size or item:
Return your item for a refund or store credit (if eligible)
Place a new order separately
Returned items remain your responsibility until they are received and confirmed by our warehouse.
By placing an order, you agree to this Returns Policy.