# Return & Refund Policy

At ShockForce, we want you to love your Shock Force Ones™. If you don't, we've got you covered — risk-free.

## 60-Day Money-Back Guarantee

Every order is backed by our 60-Day Money-Back Guarantee. You can return your Shock Force Ones™ within 60 days of receipt for a full refund — no questions asked, even if the product has been opened and used. If you're not 100% satisfied, we'll make it right.

## 1-Year Warranty (Manufacturing Defects)

Every pair of Shock Force Onesâ„¢ comes with a free 1-year warranty against manufacturing defects, valid for 12 months from the date of delivery. The warranty covers issues like:

- Faulty button or activation mechanism
- Battery or charging port failure
- Internal electrical or wiring defects
- Defective ankle band components

If your product develops a defect within the warranty period, we'll send you a free replacement or issue a full refund. The warranty does not cover damage caused by accidents, water exposure, or use that goes against our Safety Guide.

## Lifetime Warranty (Optional Add-On)

For $20, you can extend your manufacturing-defect coverage for as long as you own your Shock Force Onesâ„¢ by adding our Lifetime Warranty to any order.

## How to Start a Return or Warranty Claim

To initiate a return, refund, or warranty claim, email us at **support@shockforce.store** with your order number and the reason for your request. Our team will reply with next steps and, where applicable, a prepaid return shipping label.

## Return Shipping

Return shipping is **free**. We provide a prepaid label for every approved return so you don't pay a cent to send your product back.

## Refund Timeframe

Once we receive and inspect your returned item, refunds are issued immediately to your original payment method. Depending on your bank or card provider, the funds typically take **up to 10 business days** to appear in your account.

## Lost or Damaged in Transit

If your order arrives damaged or never arrives at all, contact us at support@shockforce.store. After we verify the issue with the carrier, we'll send a replacement or issue a full refund — whichever you prefer.

## Questions?

Our support team is here 24/7. Reach out at support@shockforce.store and we'll take care of you.

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*ShockForce, LLC — 5413 S 5900 W, Hooper, UT 84315, United States*