Making Returns Easy!
Our goal is to ensure you are completely satisfied with your purchase. At Little Elephant, we take great pride in the quality and craftsmanship of our products. If you are not completely satisfied with your purchase, please follow the guidelines below for returns.
Returns
If you are dissatisfied with your purchase for any other reason, merchandise can be returned within 30 days of purchase, in original condition and packaging, unwashed, unused, for a full refund of the item amount, less shipping charges, credited back to the original form of purchase within 7-10 business days.
Returning Items
In order to best serve you please follow the instructions below:
Please email us at cs@littleelephantusa.com with the following information
Your Order number or Tracking number of your shipment
Item # / Item name
Condition of the item (ex: Brand New Sealed, Open Box New, Used, Defective)
The reason for your return
Please indicate whether you would like an exchange, store credit or a refund.
We will supply you with a reference number (RMA #) to put on the package which will ensure quick processing of your return. All returns require an RMA # to be returned to our facility*. We will promptly reply with helpful instructions on how to return the product.
*Products returned without an RMA number may be charged a 20% processing fee.
Price Adjustments
If you have purchased items that are now on sale, we will gladly offer you a one-time price adjustment if the original date of the order was within 24 hours of the sale offering. Items purchased using a promotion code or other discount are not eligible for a price adjustment.
Exchanges
If you purchase an item and for any reason want to exchange it for a different product, we are happy to help you do so if you contact us within 30 days of the original date of purchase. If the returned item is brand new and in the original condition, we will be happy to send the replacement item you have selected. We will cover all outgoing shipping costs incurred to ship the newly exchanged item to you. The return shipping costs required to ship the item back to us are paid by the customer. Once the item is returned to our facility and inspected by our staff, the new item will ship out.
Note that once an order is placed, promo codes cannot be exchanged for another promo code or offer.
Proof of Purchase of Eligible Items
Proof of purchase is required to issue an appropriate exchange, credit or refund for eligible items, as well as any taxes due to be refunded in accordance with applicable state law. For your convenience, we will accept the following as proof of purchase:
- Gift Receipt
- EReceipt
- Original Packing Slip
- Gift Packing Slip
- Order Number
Ship Returns to:
Little Elephant
1706 Ruxton Lane, #C
Redondo Beach, CA 90278