We want you to be completely happy with your purchase from Gorilla Karts. If for any reason you are not satisfied, we offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To request a return, please contact us at gorilla@gorillakarts.co.uk or call 028 87 312 118 before sending anything back. We will provide you with instructions on how and where to return your item. Items sent back without first requesting a return will not be accepted.

Returns should be sent to: 26 Lisnanane Ln, Cookstown, BT80 9BJ, Northern Ireland.

To be eligible for a return, your item must be:

Items that show signs of use, damage caused by the customer, or missing parts or packaging may not be eligible for a full refund.

You can return your product free of charge within the 30-day return period. If you require us to arrange collection on your behalf, a minimum fee of £20 applies, which may increase depending on the size and weight of the item. Please contact us in advance to confirm any applicable charges.

A restocking fee of 2% applies to all returned items to cover inspection and repackaging costs. This fee will be deducted from your refund amount.

The following items cannot be returned:

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately at gorilla@gorillakarts.co.uk with your order number, a description of the issue, and photos where possible. We will arrange a replacement or full refund at no cost to you. The restocking fee does not apply to faulty or damaged items.

We do not offer direct exchanges. To get a different item, please return your original purchase following the process above, and place a new order for the item you want.

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, your refund (minus the 2% restocking fee) will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund to your account.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at gorilla@gorillakarts.co.uk.

Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy. If goods are faulty, not as described, or not fit for purpose, you are entitled to a repair, replacement, or refund regardless of this policy.

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods, for any reason and without justification. The item must be returned in the same condition you received it, unused, with tags and original packaging. Your statutory right to a 14-day cooling off period is not affected by the 30-day return window above.

For any questions about returns or refunds: